Text messages
What texts we send, how to answer them, and how to turn them on or off.
We can send you text messages about your dog. Texts are your choice. You still get emails if you say no to texts. Texts come from Hot Diggity Dog Resort.
Texts you may get
- You're booked: when you book online and it is confirmed right away.
- Confirmed: when we confirm your request.
- Reminder: the day before a visit, about 24 hours ahead. We only text between 8 am and 8 pm.
- Shot reminder: when a shot will run out soon.
- Almost ready: about 20 minutes before a groom is done.
- Ready for pickup: when your dog is all done.
- Spot open: when a groom spot opens for your waiting list day.
- Report card: how your dog's day went.
- Thanks for visiting: after your dog goes home.
- Now and then, a note that it is time for the next groom.
- Replies from our front desk when you text us.
Answer the 20-minute grooming text
- About 20 minutes before your dog's groom is done, we text you. It asks you to reply C.
- Reply with just the letter C.
- That tells our groomer you got it. Then head our way!Tip: Don't reply C? We may call you to make sure you know.
Text words that do special things
- Text STOP to stop all texts from us.
- Text START to turn texts back on.
- Text HELP for help.
Good to know: A text that says only CANCEL also stops all texts. It does not cancel your booking! To cancel a booking, use the website or call us.
Tip: Any other text you send goes to our front desk. We text you back from there.
Turn texts on or off on the website
- Log in. Press My details in the menu.
- Scroll down to the box that starts with Text me booking confirmations, reminders, and pickup notices.
- Check it to get texts. Uncheck it to stop texts.
The text check box on My details - Press Save.Good to know: Texts go to the Mobile phone on My details. Check that the number is right.Good to know: Message and data rates may apply. How many texts you get depends on how often you visit.Stuck? Call us at (760) 745-9900.