Start building your future today in the pet services industry.
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In 2012, we set out to create a great place where people felt safe to leave their dogs, a place where dogs could stay, play, be groomed and receive training. We knew back then that we had to create a team designed to foster that greatness. A team of individuals that share our vision with a willingness to learn, and eager to be empowered to put the dogs in our care first, above all else.
Our Vision, Mission, and Values
Our Mission: "We exist to make a positive difference in the lives of dogs and their owners by Partnering with you to help your dog live their best life."
This can only be accomplished when we deliver on this Mission day in and day out. It is our sincere desire to be the Guide showing the way for clients to have
enriching relationships with their pet.
Our Vision: We will help people and their pets live longer, healthier, happier lives.
Our Guiding Values are those characteristics that we commit to as individuals and as an organization so that we (together) develop a culture that delivers our mission and executes our vision. How do we do that? We do it through people who are:
Compassionate: Caring for co-workers, clients, canines and others as if they were family
Safety: Health and well being of animals and staff comes first in decision making
Competent: Don't "guess", KNOW what you are doing Helpfulness: Always stepping up to lend a hand to clients and team members
Honest: Always honest in speech and action
Have Integrity: Doing what is right in every situation, even when no one is watching
As Hot Diggity Dog Resort continues to grow, we hope that these values will serve each new person joining our ranks. Although the goals, principles, and values presented in this book are important, it's really your ideas, talents, and energy that will keep Hot Diggity Dog Resort shining in the years ahead.
Together, we can make great things happen!
Penny DiLoreto, President and Owner
Positions we offer:
Bather/Brusher’s primary duties are to properly prepare, bathe and brush pets by using humane practices and minimizing pet stress. Additionally, the Bather/Brusher is responsible for the maintenance and cleaning of the groom shop. Bather/Brushers once certified can move into apprenticeship training as Groomer/Stylist. The Bather/Brusher works under the supervision of the Bathing Supervisor or Grooming Manager.
The Groomer/Stylist’s primary duties are to properly groom and finish pets by using humane practices and minimizing pet stress. The groomer’s
responsibilities include bathing animals of various sizes and temperaments, trimming, clipping, or shaving hair/fur, and removing matted hair. The Groomer/Stylist must also be able to ensure that grooming tools and equipment are in good working condition. To be successful as a pet groomer, you should be able to comply with pet owners' instructions as well as accommodate any special requests that they may have. The Groomer reports to the Grooming Supervisor.
Boarding & Daycare Associate:
A Boarding & Daycare Associate provides care for the pets in our boarding and daycare programs while in our facility. As a Boarding & Daycare Associate, your duties include feeding animals, cleaning and sanitizing suites & rooms, supervising and playing with pets while ensuring safe practices by humans and canines. You may also bathe, administer medications, and monitor animals for any unusual behavior or signs of illness. Helpful skills for a Boarding & Daycare Associate include patience and persistence, as well as the ability to anticipate animal needs and handle emotionally difficult situations. The Boarding & Daycare Associate reports to the Boarding & Daycare Supervisor.
Life Enrichment Coordinator:
The Life Enrichment Coordinator is a Boarding & Daycare Associate who has trained in our Life Enrichment Education Program (L.E.E.P.). More information on this program can be found here. The Life Enrichment Coordinator reports to the Boarding and Daycare Supervisor.
Front Desk Coordinator:
The Front Desk Coordinator is responsible for customer service, reservations, retail, inventory, processing invoices & payments, processing
enrollments and administrative duties in support of these functions. Additionally, they are responsible for the maintenance and cleaning of the reception/retail area. The Front Desk Coordinator reports to the Guest Services Supervisor.
Guest Services Supervisor:
The Guest Services Supervisor is responsible for supervising customer service, reservations, retail inventory, processing invoices & payments, processing enrollments and administrative duties in support of these functions for the Company. Additionally, they are responsible for supervising the Receptionist/Cashiers and ensuring the maintenance and cleaning of the reception/retail area. The Guest Services Supervisor reports to the General Manager.
The Grooming Supervisor is responsible supervise all groomers and to onboard all new bathers and groomers, ensuring their completion of all training requirements and annual safety certifications, evaluating the quality of grooms, and providing ongoing learning opportunities. Perform Hands-on assessment on all pets to recommend services and build trust with the pet parents. Perform dog grooming services to breed standards and to client’s personal preferences and hold groomers to those same standards. Perform personal evaluation of all pets prior to client pick-up to ensure groom meets our salon's standards. Ensure the safety and well-being of every pet and associate in the store. The Grooming Supervisor works under the supervision of the General Manager.
Boarding & Daycare Supervisor:
The Boarding & Daycare Supervisor is responsible for the supervision, control and management of boarding-daycare staff, the boarding & daycare dogs and ensuring the safety of the playgroups. Additionally, they are responsible for the training of new Boarding & Daycare staff, monitoring performance and to ensure proper procedures are followed. The Boarding & Daycare Supervisor is responsible for the maintenance and cleaning of the boarding suites and playrooms as well as other areas of the facility as assigned. The Boarding & Daycare Supervisors works under the supervision of the General Manager.
The Dog Trainer is responsible for execution and oversight of dog training services including Board & Train, Daycare & Train, Puppy Training, Canine Good Citizen Training, Behavior Adjustment Training. Sessions may be held at our facility or at the client's home or other venue. Additionally, they are responsible for assisting/leading training classes, class orientation and private training sessions with the Training Program Manager. The Dog Trainer assists with training sales efforts and communication with clients regarding training needs or behavior issues/concerns. They also assist with training new trainers and
troubleshooting dog behavior issues within the facility. The Dog Trainer reports to the General Manager and/or Training Program Manager.
The General Manager is results-driven individual able to direct and manage our organization's business activities and to develop and implement effective business strategies and programs. Duties for the general manager will include allocating budget resources, formulating policies, coordinating business operations, monitoring and motivating staff, managing operational costs, ensuring good customer service, improving administration processes, engaging with vendors, hiring and training employees, identifying business opportunities, and monitoring financial activities. This individual's entrepreneurial spirit and vision in directing business functions will assist our organization in maintaining relationships with clients, generating new business, increasing staff productivity, improving service, ensuring sustainability, and meeting business objectives.
The successful candidate for this role should possess excellent communication skills, superior knowledge of business functions, exceptional budgeting, and finance skills, and strong leadership qualities. The noteworthy general manager should account for all business activities, support staff development, enhance efficiency, drive sales and improve revenue, maintain relationships with clients, enhance the organization's image, and meet overall growth objectives. Managers report to the General Manager who reports to the Owner.
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