← All help topics

Book boarding

Book an overnight stay in a private suite.

Boarding is an overnight stay. Your dog gets a private suite, not a cage. Daycare play is part of every day. You can book it on your phone.

Before you start

• Your dog has passed the Temperament Assessment. See First visit.
• Shots are on file, and good through the last day of the stay.
• The waiver, Daycare Registration Form, and Food and Medication Form are signed.

Steps

1. Log in. Tap Book a stay.
2. Under What would you like to book?, pick Overnight Boarding.

   

3. Under Which dogs?, check each dog who is coming.

   

4. Pick the Drop-off date and Drop-off time.

   

5. Pick the Pickup date and Pickup time.

   

   Good to know: Boarding is charged by 24-hour blocks from drop-off. Pick up within 4 hours of your drop-off time to keep the price. Drop off at 8 am? Then pick up by noon. Later adds one more day.
6. Answer Add L.E.E.P. to this stay? How many days? L.E.E.P. is a 15-minute one-on-one play and learning time. Pick No L.E.E.P., thanks, Yes, every day, or how many days you want. It costs $10 per dog per day, and it is free for L.E.E.P. Monthly members.

   

7. Two or more dogs? Pick an answer for Should your dogs share a suite?

   

   Good to know: Only dogs from the same family share. A suite fits up to 4 dogs of 20 lbs or less, 3 dogs of 30 lbs or less, or 2 dogs of 60 lbs or less. Each extra dog in a shared suite is $5 off per night.
8. Want your dog to go home clean? Pick a groom in Send them home clean? Add a groom before pickup. We do it as close to pickup as we can.
9. Staying 5 nights or more? You get a free bath. We add it for you. It is a bath only. No nails or trim. Want a full groom instead? Pick it in the same list. Don't want the bath? Pick No bath, thanks.

   

   Good to know: Coming home early? The bath is free only for stays of 5 nights or more. If you pick up sooner, we ask if you still want the bath at the regular price.
10. Have a promo code? Type it in Promo code (optional). Press Apply.
11. Type any notes in Anything else? Feeding notes for this stay go here.
12. Look at the price box. It shows your estimated total.

    

13. Tap Book or request.

    

14. See "You're booked!"? You are all set.
15. See "Request sent!"? We will confirm by email or text, usually the same day.

    

    Good to know: A stay is booked right away only when your dog passed the Temperament Assessment, came in the last 6 months, and gets its own suite. Otherwise it is a request. A request is not booked until it says Confirmed.

Sundays and holidays

We are closed for daycare and grooming on Sundays and holidays. But you can still drop off or pick up for boarding. It is by appointment, at 10 am or 4 pm.

1. Pick a Sunday or holiday date.
2. The time box turns into a list. Pick 10:00 am or 4:00 pm.

   

Holiday stays

• A holiday fee is added for each day that starts on a holiday. The price box shows it.
• Stays over Thanksgiving or Christmas need at least 3 nights.
• See the full list of holidays on our Policies page.

If you see a message

• "Pickup has to be at least one night after drop-off." Change the dates.
• "On Sundays, boarding drop-off and pickup are by appointment at 10:00 am or 4:00 pm." Pick one of those times.
• "Sorry, we're full on..." Call us. We will try to help.

Paying when you book

Regular clients book online and pay in full right away. That means your dog passed the Temperament Assessment and was here in the last 6 months.

1. Press Book or request. A secure Stripe page opens.
2. Pay there. We hold your spot for 60 minutes while you pay.
3. You see "Payment received," and we email you that you're booked.
   Good to know: Left the pay page? Open the booking and press Pay now while the hold lasts. After 60 minutes the spot opens up again.
   Good to know: No suite free for every night, even by moving suites? The site says so. Please call us. We may be able to make it work, or we'll put you on the waiting list.